Terms of Service
Version v1-2026-07 · Last updated 12 July 2026
1. Agreement
These Terms of Service (the "Terms") govern your access to and use of Studio CRM (the "Service"), a management platform for photography and creative studios operated by the Studio CRM team ("we", "us", "our"). By creating an account, or by accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are accepting on behalf of a business, you confirm you are authorised to bind that business.
2. The Service
The Service lets a studio manage customers, leads, quotations, bookings, tasks, billing, payments, team, payroll and related workflows. Each studio ("tenant") operates in its own isolated workspace. We may add, change or remove features over time to improve the Service.
3. Accounts & eligibility
You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for keeping your credentials secure. You must be at least 18 years old and capable of forming a binding contract. Notify us promptly of any unauthorised use of your account.
4. Acceptable use
You agree not to: (a) upload unlawful, infringing or harmful content; (b) attempt to access another tenant's data or otherwise breach the Service's security or isolation; (c) probe, scrape, overload or interfere with the Service; (d) resell or provide the Service to third parties except your own authorised users; or (e) use the Service to violate any applicable law. You are responsible for the conduct of every user you invite into your workspace.
5. Your data & content
You retain all rights to the data and content you and your users put into the Service ("Your Data"). You grant us a limited licence to host, process, back up and transmit Your Data solely to provide and secure the Service. You are responsible for having the necessary rights and consents for Your Data, including personal data of your customers and staff. Our handling of personal data is described in the Privacy Policy.
6. Plans, add-ons & payments
Paid plans and optional add-on modules are billed through our payment processor (Razorpay). Fees are stated exclusive of taxes unless noted; applicable taxes (e.g. GST) are added at checkout. Subscriptions renew for successive periods until cancelled. We do not store your full card details — these are handled by the payment processor. Except where required by law, fees already paid are non-refundable.
7. Trials & cancellation
Where a free trial is offered, it converts to a paid plan at the end of the trial unless cancelled. You may cancel a paid plan at any time; cancellation takes effect at the end of the current billing period, and you retain access until then. On termination you may request an export of Your Data as described in the Privacy Policy.
8. Availability & support
We work to keep the Service available and reliable but do not guarantee uninterrupted operation. Maintenance, updates or factors outside our control may cause downtime. During any beta or early-access period, features are provided on an evolving basis and may change without notice.
9. Third-party services
The Service integrates with third parties (for example Razorpay for payments, and email, SMS and WhatsApp providers for notifications). Your use of those integrations may be subject to the third party's own terms, and we are not responsible for their services.
10. Intellectual property
The Service, including its software, design and branding, is owned by us and our licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.
11. Suspension & termination
We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service in a way that risks harm to the Service or others. Where practical we will give notice and an opportunity to cure.
12. Disclaimers & limitation of liability
To the extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind. We are not liable for indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill. Our total liability arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.
13. Indemnity
You agree to indemnify and hold us harmless from claims arising out of Your Data, your use of the Service, or your breach of these Terms or of applicable law.
14. Changes to these Terms
We may update these Terms from time to time. Material changes bump the version above and take effect when posted (or as stated in a notice). Your continued use of the Service after a change means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of India, and the courts at the operator's principal place of business have exclusive jurisdiction, without regard to conflict-of-law rules.
16. Contact
Questions about these Terms: support@studiocrm.in
This document is provided for general use and is not legal advice. Consider having it reviewed against your specific business and jurisdiction.